​Facilities & Service

Enjoy ​Our Services!

Main information ​desk

Location

Departure hall 2

Opening hours

6 am to 11 pm daily

Phone

E-mail

  • Answer to all your questions
  • Copies black and white and color (20 cents/piece)
  • 1 liter bag for liquids in hand luggage (50 cents/each)
  • Lost and found office for lost items

Are you missing your suitcase? Please contact our Lost and Found team.

Lockers for luggage

In front of our centrally located parking garage P1, you will find chargeable lockers for luggage storage in various sizes. Payment is made with coins (money exchange possible at the parking service counter in the arrivals hall). You will receive a QR ticket in paper form, which you can use to reopen your locker. 

Note: In case of loss of the QR ticket, we charge additional fees in the amount of 10 euros.

Size (width x height x depth in millimeters)24hanother 24h
S (351 x 457 x 555)

5€

5€

M (351 x 620 x 555)

7€

7€

L (525 x 945 x 555)

10€

10€

ATMs and Currency Exchange

At Nuremberg Airport, you will find ATMs where you can withdraw cash using all common debit and credit cards.

VAT Refund (Tax Refund)

Passengers can receive their VAT refund directly at the Reisebank in Departures Hall 2, provided the purchase was processed via the Global Blue system.

Refund Amount

The refund amount varies depending on the purchase value and the service fees charged by the provider. A fixed refund rate cannot be guaranteed, as deductions may differ. As a rough guideline, VAT is typically refunded at around 9%.

Purchases Without the Global Blue System

If the retailer does not work with Global Blue, please send the original customs-stamped receipts directly to the respective store. The refund will then be issued by the seller.

On‑Site Assistance

Reisebank at Nuremberg Airport continues to provide support with VAT refund matters.

Currency Exchange, Reisebank AG

Location

Departures Hall 2

Opening Hours

Monday to Saturday: 9:00–13:00 and 13:30–17:00


ATMs, Reisebank AG

Location

Departures Hall 2, Waiting Area/Gates, and Arrivals Hall


Opening Hours

Open 24/7

Business Area

The Business Area opposite the Duty Free Shop is freely accessible to all travelers and offers workstations.

Room of Silence

Our Room of Silence is located on the 1st floor of Departure Hall 2 and is open to the public.

Smoking areas

Smoking areas are located in the forecourt of the terminal. In the waiting area by the gates you can use our smoking cabins.

Police / Border Police

The Nuremberg Airport Border Police Station is responsible for entry and exit checks on cross-border traffic and for issuing travel replacement documents in urgent exceptional cases.

Border Police

Location

between Departures Hall 2 and Arrivals Hall

Opening hours

9 am to 12 am, 2 pm to 7 pm and 10 pm to 2 am

Website (german)

WLAN in the Terminal

Internet is available in all terminal areas of Nuremberg Airport.

Free WIFI

You can use the following WIFI networks free of charge

  • Airport Free WIFI
  • @BavariaWLAN
  • Telekom

Chargeable WLAN

You can use the following WLAN networks for a fee

  • Boingo Hotspot
  • mycloud
  • Telekom
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