Prior to departure

Assistance service

Assistance should normally be booked 48 hours before departure or arrival. This should be regarded as a forecast and will be continuously updated by the airline or handling agent. Short-term changes are possible and must be carried out by the contractor to the applicable quality standards at no extra charge.

Following personal data are required: first name, last name, flight number, departure date and scheduled departure time, kind of reduced mobility or kind of other limitation.

After booking assistance and confirmation by the contractor (information from airport, airline or travel agent), the traveller is obliged to arrive at the airport two hours before the scheduled time of departure. This time lead is necessary to ensure timely departure.

The traveller can book assistance direct with the airport information service by phone or e-mail. 

Information service


Passengers wishing to take their own wheelchairs must notify the airline stating dimensions (height, width and weight).

Important: If you wish to take a battery-powered wheelchair, please inform the airline of the type of battery used and state this when booking your flight.

Gel and dry batteries may remain fitted in the wheelchair and require no special preparation for transportation. However, you must secure and disconnect the batteries and insulate the poles before check-in. Special packing criteria apply to wheelchairs powered by wet batteries for safety reasons. Please ask your airline in advance.

Assistance dogs

Dogs are welcome in the terminals, but must be kept on a lead. If your dog is to accompany you on the trip, please contact your airline in advance to inquire about the applicable regulations. These may vary from airline to airline. Airlines are not allowed to refuse to take your dog. On the contrary, they are obliged to carry your assistance dog free of charge.